Client-Centric Case Work: Identifying and Triaging Needs

3SGF BRAVE: Identifying Needs and Crisis Management

As a Case Worker there will be times where you will need to identify your clients needs. This course will help you identify those needs and provide the right care and services for each unique situation.

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Course curriculum

1. Helping Clients Identify Needs
2. Helping Clients Identify Needs Activity
3. Building Trust and Being Flexible
4. Building Trust and Being Flexible Activity
5. Triaging Needs
6. Triaging Activity
7. Frequently Asked Questions
8. FAQ Activity
1. Addiction and Symptoms
2. Addiction and Symptoms Activity
3. Addressing Barriers to Recovery
4. Addressing Barriers to Recovery Activity
5. Starting a Conversation
6. Starting a Conversation Activity
7. Things to Say, Quotes to Think About
8. Quotes Activity
9. Overdose
10. Overdose Activity
1. Anxiety
2. Anxiety Activity
3. Depression
4. Depression Activity
5. Post-Traumatic Stress Disorder (PTSD)
6. PTSD Activity
7. Suicidal Ideation
8. Suicide Ideation Activity
9. Living with Mental Health Disorders and Challenges
10. Living with Mental Health Disorders Activity
1. What is Domestic Violence?
2. Signs of Abuse Activity
3. Identifying Domestic Violence vs. Client's Disclosure of Domestic Violence
4. Identifying Domestic Violence vs. Client's Disclosure of Domestic Violence Activity
5. Supporting Clients Experiencing Domestic Violence
6. Supporting Clients Experiencing Domestic Violence Activity
1. Defining Basic Needs
2. Defining Basic Needs Activity
3. Finding Basic Need Resources and Educating Clients
4. Finding Basic Need Resources and Educating Clients Activity
5. Providing Basic Need Support Internally
1. Working with Your Client's Care Team
2. Working with Your Client's Care Team Activity
3. Connecting to Resources in the Community
4. Connecting to Resources in the Community Activity
5. Knowing Your Allies
6. Know your allies activity
1. Assessing Your Client's Financial Needs
2. Assessing Your Client's Financial Needs Activity
3. Connecting Clients to Financial Resources
4. Connecting Clients to Financial Resources Activity
5. Talking to Clients about Budgeting and Saving
6. Talking to Clients about Budgeting and Saving Activity
7. Setting Financial Expectations
8. Course Insight

About this course

$60.00

Elements of Care Coordination

Triaging

To best serve your clients, it is important that you know how to assess client needs and prioritize what the client needs the most.
Mental Health Support

When working with vulnerable populations, understanding how mental health challenges can impact a person and the resources for treatment and coping will benefit how you serve your clients.
Network of Care

Learn to create a network of care. Creating a network of care is integral to the support of your client because they have a team of individuals with specialized resources and support for them.

About the 3SGF BRAVE Program

BRAVE is designed to equip direct service providers with tools and resources to serve vulnerable populations in a trauma-informed manner. When providers are BRAVE-trained they are better equipped to meet the unique needs of those they serve in a safe and respectful manner. Individuals receiving services from trained, trauma-informed advocates are more likely to engage in support services. This increases the chance of their safety and long-lasting well-being.